ITIL® Foundation Course
ITIL (IT Infrastructure Library) provides a detailed set of good practice for IT Service Management. It provides an integrated approach to IT Service Management through cross departmental processes and implementation of effective communication channels.
Instructor Amir Khan
COURSE FEATURES
- Duration 3 Days
- Starts Monthly
- Pass Rate 94%
- Institution The Skills Management
- Seats Available 10 - 15
- Level All level
ABOUT THE COURSE
The purpose of the ITIL V3 Foundation certificate in IT Service Management is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management.
Students will understand: Use the common ITIL terminology, Understand the importance of People, Processes, Products and Partners for Service Management, Understand how the Service Management processes contribute to the Service Lifecycle & Understand how ITIL processes relate to their roles and responsibilities in their own organization.
Who Should Attend
IT Executives, IT Service Provider Technical Staff, IT Engineers, System Administrators, IT Operations & Audit Managers, IT Security & Continuity Managers, Fresh IT Graduates & Individuals Seeking ITIL Certification.
What You Will Learn
- What is ITIL?
- ITIL Qualification Scheme
- Service
- Service Management
- Processes
- Roles
- Organization
- ITIL Service Life Cycle
- Define the Market
- Develop Offerings
- Develop strategic assets
- Service Models
- Service Portfolio Management
- Demand Management
- Financial Management
- ROI
- Service Level Management
- Supplier Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Demand Management
- Capacity Management
- IT Service Continuity Management
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Knowledge Management
- Incident Management
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
- Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
- Continual Service Improvement – 7 Step Improvement Process
- CSI – Improvement Model
- CSI – Deming Cycle
- IT Governance across the Service Life Cycle
- Exam Registration & Practice Q&A